CCaaS (Contact Center-as-a-Service) Solution

Contact Center-as-a-Service Solution

A Flexible and Scalable Cloud-based Contact Center Solution for your Business

Route Mobile’s Contact Center as a Service (CCaaS) solution is a cloud-based customer engagement solution with a rich and integrated dashboard that allows businesses to add contact center agents, extend relevant functionalities, and adapt to changing business needs without having to invest in hardware installation and IT support. CCaaS is an ideal solution for contact centers that deliver exceptional customer experiences and boost productivity with no dependency on traditional calling. It is an ultimate solution for your contact center that combines everything you need in a single cloud solution.

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Features & Benefits of Contact Center-as-a-Service Solution

Intelligent & Comprehensive Call Center Reports
Intelligent & Comprehensive Call Center Reports
Lower Upfront Investment
Lower Upfront Investment
Flexible Deployment & Faster Time to Market
Flexible Deployment & Faster Time to Market
Easy CRM Integration
Easy CRM Integration
Features and benefits of CCaaS
Agent Monitoring dashboard & Productivity update
Agent Monitoring dashboard & Productivity update
Skill-based Call Queuing
Skill-based Call Queuing
APIs for Everything (Agents, Groups, Live calls, Reports, Actions, Live Data)
APIs for Everything (Agents, Groups, Live calls, Reports, Actions, Live Data)
Speech to Text & Text to Speech
Speech to Text & Text to Speech

Intelligent Real-time Reporting

Get intuitive dashboards and detailed analytics in real-time. Evaluate all relevant call metrics to optimize your KPIs. To drive better results get in-depth insight & graphical presentations of all reports & analytics. It helps in streamlining your working process with a better understanding.

Reporting & Performance Tracking

Manage all your calls live from the dashboard and never miss a single update about your ongoing calls like duration, agent, time, and more. Use Agent Analysis, Duration Analysis, Agent Profiling, Agent Scoring, and Time Waste Matrix features to analyze the performance of your call center from a single location. You can manage everything here from agents, calls, and contacts to accounts just under one roof.

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